Refund Policy
Returns
In order to maintain the highest standards of hygiene, we operate a policy of non-return. This means that, upon completion of your order, it will not be possible for us to accept any return requests.
Exchanges
In order to qualify for an exchange, we kindly request that your item be in the same state as when you received it, without any signs of wear or use, with all tags attached, and in its original packaging. Proof of purchase is required.
If you would like to initiate an exchange, please feel free to contact us at atheralofficial@gmail.com.
If your exchange request is approved, we would be happy to provide you with a return shipping label and detailed instructions on how to send your package. Please note that we are unable to accept any items sent back to us without a prior exchange request.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact at atheralofficial@gmail.com
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any questions at atheralofficial@gmail.com
In order to maintain the highest standards of hygiene, we operate a policy of non-return. This means that, upon completion of your order, it will not be possible for us to accept any return requests.
Exchanges
In order to qualify for an exchange, we kindly request that your item be in the same state as when you received it, without any signs of wear or use, with all tags attached, and in its original packaging. Proof of purchase is required.
If you would like to initiate an exchange, please feel free to contact us at atheralofficial@gmail.com.
If your exchange request is approved, we would be happy to provide you with a return shipping label and detailed instructions on how to send your package. Please note that we are unable to accept any items sent back to us without a prior exchange request.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact at atheralofficial@gmail.com
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any questions at atheralofficial@gmail.com